Welcome to DirectBuyTire.com
Our online store at DirectBuyTire.com ships brand new tires worldwide. We've created the website to be user-friendly so you can easily navigate when you are looking for the tires you need.
We stock full lines from the following manufacturers:
BF Goodrich, Pirelli, Dunlop, crusade tires, General Tire, Goodyear, Continental, Michelin, Bridgestone, Firestone, Kumho, Yokohama, toyo tires, Falken, Uniroyal, Cooper Tire, Mickey Thompson, Fuzion, nankang tires, Nexen, Federal.
We are here to help you in all kind of assistance like :
Order Status
Has my order shipped?
You can check your order status anywhere anytime in your account.
How do I change quantities or cancel an item in my order?
You can edit or cancel your order from your account but please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
You can track your order in your account.
My order never arrived.
Go to "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Go to "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Go to "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
International Shipping
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Go to "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Go to "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Contact us
Our company is very unique, we allow our sales representatives to conduct business away from the office. The easiest and most efficient way to contact us is via email at [email protected]. To ensure your message gets the attention it needs, we use sophisticated email management software to sort and track all our incoming email. We strive to answer each and every email in under 2 business hour.
Please remember that we do not take orders over the phone. If you need to speak to a live person about your order, our phone number is located on the invoice/receipt. The invoice/receipt is emailed automatically to your email address at the end of checkout. Please remember that the receipt on the website does not contain our phone number.
Our online store at DirectBuyTire.com ships brand new tires worldwide. We've created the website to be user-friendly so you can easily navigate when you are looking for the tires you need.
We stock full lines from the following manufacturers:
BF Goodrich, Pirelli, Dunlop, crusade tires, General Tire, Goodyear, Continental, Michelin, Bridgestone, Firestone, Kumho, Yokohama, toyo tires, Falken, Uniroyal, Cooper Tire, Mickey Thompson, Fuzion, nankang tires, Nexen, Federal.
We are here to help you in all kind of assistance like :
Order Status
Has my order shipped?
You can check your order status anywhere anytime in your account.
How do I change quantities or cancel an item in my order?
You can edit or cancel your order from your account but please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
You can track your order in your account.
My order never arrived.
Go to "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Go to "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Go to "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
International Shipping
Do you ship to my country?
Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
What are my payment choices?
During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
Please see our Terms & Conditions for complete details regarding our return policy.
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and stive to keep our prices low, and SAVE you money!
Pricing and Billing
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
Go to "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
Go to "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
Buyer's Guide
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
Contact us
Our company is very unique, we allow our sales representatives to conduct business away from the office. The easiest and most efficient way to contact us is via email at [email protected]. To ensure your message gets the attention it needs, we use sophisticated email management software to sort and track all our incoming email. We strive to answer each and every email in under 2 business hour.
Please remember that we do not take orders over the phone. If you need to speak to a live person about your order, our phone number is located on the invoice/receipt. The invoice/receipt is emailed automatically to your email address at the end of checkout. Please remember that the receipt on the website does not contain our phone number.
